A ticketing system is the most widely used communication medium that web hosting companies offer to their clients. It is most often part of the billing account and is the most effective way to tackle an issue that requires some time to examine or that needs to be escalated to a sysadmin. Thus, all comments provided by either party will be stored in one place in the event that somebody else needs to work on the problem in question and the info already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll have to sign in and out of no less than 2 accounts to execute a certain task or to get in touch with the company’s client care team. In case you’d like to manage a handful of domains and each one of them is hosted in its own account, you’ll need to use an even larger number of accounts at the same time. It may also take a substantial period of time for the provider to respond to your tickets.

Integrated Ticketing System in Website Hosting

Our Linux website hosting include an integrated trouble ticket system, which is an essential part of our custom-created Hepsia Control Panel. As opposed to other similar tools, Hepsia permits you to manage everything related to the hosting service itself in the exact same place – invoices, website files, e-mails, trouble tickets, etc., avoiding the need to go through different systems. In the event that you have any technical or pre-sales questions or any problems, you can submit a ticket with just several mouse clicks without the need to sign out of your hosting Control Panel. In the meantime, you may choose a category and our system will offer you a number of informative articles, which will supply you with more info and which may help you solve any specific problem even before you actually post a ticket. We guarantee a ticket response time of maximum 60 minutes, even in case it’s a weekend or a national holiday.